NPS Measures Expectations, Not Excellence
A bag of caramel corn moved my clients more than a perfect return. How I built NPS on Karbon and AskNicely, and how to beat expectations on purpose.
Notes on client experience
Start with a conversation about how your firm works.
I ran an accounting firm for five years, and I'm a Six Sigma Black Belt. No pitch deck, just questions about your people, your clients, and your Karbon setup.